Privacy Policy

Effective Date: 25 OCT 2025
Last Updated: 25 OCT 2025

At TSE Industries Pvt Ltd (“TSE”, “we”, “our”, “us”), we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website tseofficial.com, our mobile applications, and our smart devices.

By using our Website or services, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect
2. Personal Information
   When you create an account, make a purchase, or register a device, we may collect:

• Name
• Phone number
• Email address
• Shipping/billing address
• Payment details (processed through secure gateways)

1. Device and Usage Data
   Our smart devices and home automation products may collect operational data such as:

• Temperature readings, usage logs, and device status
• Error reports or system performance data
• Network and connection data for device communication

1. Website & App Data
   When you visit our website or use our mobile app, we may collect:

• Browser type, IP address, and device information
• Activity logs, session durations, and pages visited
• Cookies or similar tracking technologies

2. How We Use Your Information

      We use your data to:

• Process and deliver your orders
• Register and manage your account and connected devices
• Provide installation, after-sales, and customer support services
• Improve our products and user experience through analytics
• Communicate updates, promotions, and offers (you may opt out anytime)
• Ensure system security, fraud prevention, and troubleshooting

3. Use of Cookies and Analytics

      We use cookies and similar technologies to enhance user experience and analyze website traffic.
      We also use Google Analytics and other third-party tools to measure performance and improve content.
      You can disable cookies in your browser settings, but some website features may not function properly.

4. Third-Party Services

      We may share limited information with third-party service providers who help us operate our business,  including:

• Payment processors (for secure online transactions)
• Courier/shipping companies (for product delivery)
• Analytics providers (like Google Analytics)
• Cloud service providers (potentially outside Pakistan, e.g., Firebase)

      These third parties are bound by confidentiality and data protection agreements and may only use your data for the intended service.

5. Data Storage and Security

• Your data may be stored on secure servers located in Pakistan or outside Pakistan (e.g., Firebase or other cloud platforms).
• We employ encryption, firewalls, and access control measures to safeguard your personal data.
• While we take reasonable precautions, no online system is entirely secure. Users are encouraged to protect their login credentials.
  
  

6. Marketing and Communication

      With your consent, we may send you promotional emails, product updates, or newsletters.
      You may unsubscribe or opt out from marketing communications at any time by following the unsubscribe link in our emails or                  contacting us directly.

7. Data Retention

      We retain your data only as long as necessary for:

• Legal, accounting, or regulatory obligations
• Warranty and after-sales service
• Active user accounts and registered devices

      When data is no longer required, it is securely deleted or anonymized.

8. User Rights

      You have the right to:

• Access and review the personal data we hold about you
• Request corrections to inaccurate or outdated information
• Withdraw consent for marketing communication
• Request deletion of your personal data (subject to legal or contractual limitations)

      Requests can be made by contacting us via email at tse@tseofficial.com.

9. Children’s Privacy

      Our Website and products are not intended for individuals under 18 years of age.
      We do not knowingly collect personal data from minors. If we discover such data, it will be deleted immediately.

10. Updates to This Policy

      We may update this Privacy Policy periodically to reflect new technologies, regulations, or company practices.
      The latest version will always be available at https://tseofficial.com/privacy-policy.

11. Contact Information

      For privacy-related questions, requests, or complaints, please contact:
     📧 tse@tseofficial.com
     📍 TSE Industries Pvt Ltd, Beside Over Head Bridge Nishatabad, Sheikhupura Road, Faisalabad, Pakistan

12. Consent

      By accessing our Website, creating an account, or using any of our smart products or services, you consent to the collection, use,              and disclosure of your personal information as described in this Privacy Policy.